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How x8d Handles Your Personal Information

Your account with x8d involves real personal data — your name, contact details, and payment information from wallets like bKash, Nagad, and Rocket. This page explains exactly what we collect, why we collect it, and what you can do about it.

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x8d How x8d Handles Your Personal Information
SECURITY AND RETENTION

How We Protect and Manage Your Data

We use SSL encryption on all data in transit between your device and our servers, including when you submit bKash, Nagad, or Rocket payment details. Account login is protected by a one-time password sent to your registered mobile number — each session requires fresh verification. We do not store your full wallet PIN or mobile banking credentials; only the transaction reference and status are retained.

Cookie Use

We use functional and analytics cookies to keep your session active and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept while your account remains open. After closure, we retain only what applicable regulations require, then delete the rest from active systems.

Access Requests

You can ask for a copy of the personal data we hold about you. Submit the request via email or live chat; we will respond within the period required under applicable local rules.

Account Security

Each login to your x8d account triggers an OTP to your registered number. If you receive an OTP you did not request, contact support immediately to secure your account.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to know what data we hold about you, ask us to correct it, or request that we delete your account, contact our support team directly. Requests are handled by the account and compliance team — not an automated bot. We aim to respond within the timeframe required by applicable rules in your region.

Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate your record quickly.
Live Chat Open the chat window from any page on x8d. Our Bangladesh support team can take your query and escalate it to the right person if needed.
Account Settings Some data corrections — like updating your phone number or linked wallet — can be done directly inside your account settings without contacting us first.

Privacy Questions We Get Asked

Quick answers to what people in Bangladesh most often ask us about how their data is handled on x8d.

We collect your name, email, phone number, and payment method details. For bKash, Nagad, and Rocket, we record transaction references to match and confirm your deposits and withdrawals.

We share data only with payment processors handling your bKash, Nagad, or Rocket transfers, and with service providers under confidentiality agreements. We do not sell your data.

Contact us by email or live chat with your registered account name. We will pull together the data we hold and respond within the timeframe applicable to your region.

Yes. Send a deletion request to support. We will close the account and remove personal data from active systems, retaining only what applicable regulations require us to keep.

Payment details travel over SSL-encrypted connections. We store only the transaction reference and status — not your wallet PIN or mobile banking login credentials.

We use functional and analytics cookies to keep sessions running and to see how pages are used. You can adjust or block cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.