Reference

Legal Framework for Your x8d Account

Using x8d means agreeing to the terms that govern your account, your data, and how we handle transactions through bKash, Nagad, and Rocket.

Account TermsData PolicyPayment RulesEligible Regions
x8d Legal Framework for Your x8d Account
REACH OUR TEAM

Contact x8d for Legal Queries

If you have questions about your account terms, a payment dispute, or a data request, our support team handles these directly. Reach us through the channels below and we'll respond with the relevant policy detail or escalate to the right team.

Team online

Live Chat

Open the chat widget in your account dashboard. Our team handles account and policy questions during operational hours and aims to reply within minutes.

Email Support

Send your legal or data request to our support address. Include your registered account details so we can locate your record and respond accurately.

Help Centre

Our help centre has answers to common policy questions — account rules, payment terms, data rights, and how to submit a formal request or complaint.

HOW WE HANDLE DATA

Data, Security and Account Integrity

We take the handling of your account information seriously and follow consistent practices across data storage, cookies, and account security — here is what that looks like in practice.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request deletion where local law allows.
Cookie Policy Our site uses cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.
Account Security Your account is protected with OTP verification on login and withdrawal requests. Never share your OTP with anyone — our team will never ask for it directly.
Request a Change To access, correct, or delete your personal data, contact our support team by email with your account details. We process data requests within a reasonable period under applicable rules.

Questions About Your Rights and Our Policy

Here are the questions we hear most often about legal terms, data handling, and account rules on x8d.

Account access depends on your local law and the eligible regions where x8d operates. You are responsible for checking whether using the platform is permitted under the laws of your jurisdiction before registering.

Send a request to our support email with your registered account name and contact details. We will locate your record and provide a copy of the data we hold within a reasonable timeframe.

Yes, where local law gives you the right to erasure. Contact our support team to submit a deletion request. Some data may be retained where required by applicable legal or operational obligations.

Wallet details used for deposits are stored only to verify withdrawals back to the same account. We do not store full wallet credentials — only the reference needed for the return payment flow.

We notify active accounts before material changes to our terms take effect. Check your registered email and the legal page on this site for the current version at any time.

Our terms specify the governing law. Where a term conflicts with mandatory local law in Bangladesh, local law applies to that clause. If you are unsure, consult a local legal adviser.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.